Refund policy

Return & Refund Policy

At Aumvirva, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

We accept returns within 7 days of delivery. To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition as received
• The item must be in its original packaging with all tags, labels, and accessories intact
• Proof of purchase (order confirmation or invoice) must be provided
• A return request must be raised within 7 days of delivery, along with clear photographs of the item

Non-Returnable Items

The following items are not eligible for return:

• Sale or discounted items
• Customized or personalized products
• Items damaged due to misuse or negligence
• Intimate wear or items excluded for hygiene reasons

How to Initiate a Return

To initiate a return, please contact us at mpaladiya@gmail.com within 7 days of receiving your order. Once your return request is approved, we will share the return shipping instructions.

• Return shipping costs are to be borne by the customer
• Items must be shipped back within 3 days of return approval

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 7–10 business days
• Shipping charges are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at no extra cost.